All RUKO products and MUELA knives are covered by a lifetime warranty
against defects in materials or manufacturing to the original consumer
purchaser. Defective products will be repaired or replaced with the same or
substitute item of equal value at RUKO's sole discretion. This warranty does
not cover transportation charges to RUKO, loss, self repair or damages due to
misuse, abuse or lack of normal maintenance.
Further - This warranty does not cover lost or missing
screws, rust or wear to the finish/parts, bent or broken parts/blades,
worn/damaged sheaths as these are considered wear/maintenance issues. Defective
issues more commonly occur within the first 6 months of use. We offer
replacement parts and sheaths for most models for a nominal fee. We are unable
to repair bent or broken blades.
Please ensure that you regularly tune your knife by
ensuring the pivot pin, handle and pocket clip screws are tightened. If you
find them coming loose - apply a thread glue before retightening.
The main issue with most folding knives is lost or
missing screws which is avoidable given a proper maintenance regime.
Ensure that all moving points are regularly lubricated
with a high quality machine oil preferably graphite formulated. Solvent-based
oils are not recommended.
Replacement
parts are available for purchase which includes shipping and handling:
• Replacement clip and clip screw set
- $10.00
• Replacement Sheath RUKO Brand - $15.00
• Replacement Sheath MUELA Brand (ECONOMY)
- $15.00
• Replacement Sheath MUELA Brand (PREMIUM)
- $25.00
Missing
screws for handles and pocket clips will be sent (where available) at no charge
as a one-time courtesy. Please email image of the missing screws along with the
complete mailing address to INFO@RUKOPRODUCTS.COM
If
you would like to purchase any parts kindly send us an image to
info@rukoproducts.com of the knife showing the items needed, payments can be
made by Visa or Mastercard by contacting our service department at
1-800-611-4433.